Abusive Employment Sites
Saturday, July 4, 2009 at 11:02AM After evaluating dozens of employment sites I'm amazed at the garden-variety usability SNAFUs exhibited when working through the process of entering information and uploading covers letters and resumes. Some of the I issues I experienced were:
- No pre-population of fields with content previously submitted.If I signed up for an account using my name and email then populated those fields with that information. If I want to use a different email address I'll edit it then
- No examples or guidance given for password formatting leading to an error. If I have to have a capital letter and a non-alphanumeric character then tell me that BEFORE I choose a password, not as an error after the fact.
- Not keeping the position I'm applying for in session as I sign up for an account. If I come to your site from a job board, aggregator or search engine then result back to that job after I've taken the time to sign up for an account.
- I'm forced to upload my resume AND fill out a long, tedious form reflecting the same information found on the resume (contact info, work history, etc.) Really? You need both?
If these sites were reflected in an representative of an employment agency I would walk out due to the level of inattention and rudeness I had experienced.
I understand that in the current dismal employment environment it's a bumper crop for job seekers, but it won't always be that way. Employment sites might do well to take care of how they're treating their customers now so that they stick around when the economy improves later.
Interaction Design,
Usabilty in
Interaction Design,
Usability